Service Technical Support Engineer

Responsibilities

• Triage, troubleshoot, and resolve customer issues
• Communicate with customers via phone and digital mediums
• Assist Sales and Field Agents with technical product issues
• Generate and maintain knowledge content in the Knowledge Management System
• Research technologies via search engines, vendor sites, and user forums
• Proactively share information to prevent future customer issues
• Position viable workarounds to achieve desired business outcomes
• Collaborate with subject matter experts for the escalation process

Requirements

• Bachelor's degree in IT, Computer Science, Computer Engineering, Electronics Engineering, or related field
• 1 year of customer service experience
• Strong organizational and multitasking skills
• Proficiency in MS Office Suite
• High attention to detail and analytical problem-solving skills
• Excellent time management and communication skills
• Strong presentation skills

Preferred Qualifications

• Basic technical knowledge of IT/Networking equipment and software
• Functional knowledge of Oracle CRM, Smartsheet, or SharePoint

About the Company

Vertiv is a global leader in critical digital infrastructure, providing solutions for AI, data centers, and next-gen technology.