Service Team Member

Responsibilities

• Greet and assist customers with their orders in a friendly and helpful manner
• Process and assemble customer orders efficiently to ensure accuracy and timeliness
• Prepare food items in strict compliance with company recipes and procedures, including shredding chicken and preparing salsas
• Use suggestive selling techniques to enhance the customer experience and increase sales
• Handle payment and cash transactions accurately and professionally
• Maintain a clean and organized work environment to uphold company standards
• Work collaboratively with team members and management to achieve operational goals

Requirements

• Ability to obtain Food Handler Certification promptly upon hire
• Strong customer service skills
• Ability to work in a fast-paced restaurant environment

Preferred Qualifications

• Previous experience in food service or customer service roles

Benefits

• Competitive hourly pay
• Flexible scheduling with full-time or part-time options
• Employee discounts on food
• Excellent career growth potential with internal promotion opportunities
• Medical, dental, and vision insurance (eligibility based on hours worked)
• 401(k) plan with match and immediate vesting
• Paid sick time and Employee Assistance Program
• Access to flexible spending accounts, legal insurance, and pet insurance

About the Company

El Pollo Loco is dedicated to serving delicious, fire-grilled favorites and providing unforgettable dining experiences. We believe our people are our secret ingredient, and we take pride in providing a workplace where team members can express themselves, develop professionally, and enjoy a healthy work-life balance.