Service Team Member

Responsibilities

• Greet and assist customers with their orders in a friendly and helpful manner
• Prepare and assemble food items in strict compliance with company recipes and procedures
• Process customer orders efficiently to ensure accuracy and timeliness
• Use suggestive selling techniques to enhance the customer experience and increase sales
• Handle payment and cash transactions accurately and professionally
• Maintain a clean and organized work environment to uphold company standards
• Work collaboratively with team members and management to achieve operational goals

Requirements

• Ability to obtain Food Handler Certification promptly upon hire
• Strong customer service skills and a friendly demeanor
• Ability to perform food preparation tasks in a fast-paced environment
• Accuracy in cash handling and processing transactions

Preferred Qualifications

• Previous experience in customer service or food service roles

Benefits

• Competitive hourly pay
• Flexible scheduling with full-time or part-time options
• Employee discounts on food
• Excellent career growth potential with internal promotion opportunities
• Medical, Dental, and Vision Insurance (eligibility based on hours worked)
• 401(k) plan with match and immediate vesting
• Paid sick time and Employee Assistance Program
• Access to flexible spending accounts, legal insurance, and pet insurance

About the Company

El Pollo Loco is dedicated to serving high-quality, fire-grilled favorites. We believe our people are our secret ingredient, and we strive to provide a workplace where team members can express themselves, develop professionally, and enjoy a healthy work-life balance.