Service Support

Responsibilities

• Handle and process a large volume of quotations within established timelines
• Review customer purchase orders to ensure accuracy before processing
• Process service requests and schedule field service engineer visits, optimizing routes and resource allocation
• Coordinate with Logistics and Warehouse teams to ensure timely shipping and delivery arrangements
• Perform order follow-ups, generate invoices, and coordinate with Finance regarding outstanding payments
• Manage spare parts inventory, including ordering, receiving, stocking, and dispatching parts
• Generate and track service reports, work orders, and relevant documentation
• Communicate proactively with customers regarding service status, scheduling, and issue resolution
• Handle customer inquiries via phone or email in a professional and courteous manner
• Maintain accurate customer and product service history records in the CRM or service management system

Requirements

• Academic degree in business administration or a similar field
• Minimum 2-3 years of experience in customer service or order processing
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CRM software (e.g., SAP) or service management systems
• Excellent written and verbal communication skills in English
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Detail-oriented mindset with a strong commitment to customer service

About the Company

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.