Service Support Coordinator II

Responsibilities

• Provide high-quality support to contracts administration and related processes
• Process transactions accurately and efficiently to meet quality and timeliness standards
• Maintain and update designated databases and systems to ensure information accuracy
• Monitor processes and deliver required reports in a timely manner
• Provide accurate information and solutions to internal and external customers
• Liaise with market units to clarify transaction details and ensure accuracy
• Comply with defined procedures, standards, and agreed SLAs

Requirements

• College graduate of any course
• Strong administrative, analytical, and organizational skills
• Excellent time management and ability to work with minimal supervision
• Proficiency in computer systems and general computer literacy
• Fluent English communication skills (written and verbal)
• High attention to detail and a strong sense of ownership

Preferred Qualifications

• Previous experience in a service environment performing administrative functions
• Comprehensive clerical or back-office experience
• Knowledge of ERP systems, such as Oracle
• Strong understanding of the service business model

About the Company

Vertiv is a global leader in critical digital infrastructure. We provide essential solutions for AI, data centers, and next-generation technology. We foster a high-performance culture that empowers employees to drive innovation, execute with excellence, and grow their careers through continuous learning and leadership opportunities.