Service Support Coordinator II

Responsibilities

• Prepare, create, and coordinate Time & Material (T&M) quotes for Customer Engineers and District Managers.
• Maintain accurate T&M Quote documents and Service Authorization Forms in SharePoint.
• Create service requests and tickets from approved quotes, ensuring accurate billing instructions and scope of work.
• Perform detailed review and billing of completed service requests, including labor, travel, and materials.
• Audit technician services to determine billability (contract-covered, warranty, etc.) and ensure proper documentation.
• Validate revenue and cost recognition, identifying and correcting discrepancies in financial allocations.
• Manage and update Install Base data to ensure consistency across downstream billing and revenue processes.
• Investigate disputed invoices and coordinate with District Managers for resolution.
• Maintain strong communicative relationships with internal teams and end-user customers.

Requirements

• College graduate (Management, Business, or relevant fields preferred).
• Knowledge of basic Accounts Payable (AP) and Accounts Receivable (AR) processes.
• Experience with PO and quotation processing.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access).
• Strong organizational skills with high attention to detail.
• Excellent interpersonal and customer resolution skills.
• Ability to work effectively with minimum supervision.

About the Company

Vertiv is a global leader in critical digital infrastructure. We provide essential solutions for data centers, communication networks, and commercial/industrial environments, scaling to meet the demands of AI and next-generation technology. We foster a high-performance culture built on innovation, accountability, and continuous growth.