Service Support, Back Office

Responsibilities

• Prepare and manage sales quotations, proposals, service agreements, and related documentation.
• Maintain and update customer records, pricing, and service data in CRM and ERP systems.
• Track service orders, spare parts orders, delivery schedules, and invoicing status.
• Coordinate with logistics, finance, and service engineers to ensure timely order fulfillment.
• Act as a liaison between customers and internal departments to resolve issues and provide updates.
• Respond to customer inquiries regarding service orders, deliveries, and documentation.
• Generate regular sales and service reports, including order tracking and performance summaries.
• Provide administrative support to the Sales & Service team, including meeting coordination and travel arrangements.

Requirements

• Bachelor's degree in Business Administration, Engineering, Supply Chain, or a related field.
• 2–4 years of experience in sales support, service support, or customer service roles.
• Experience working with ERP and CRM systems such as SAP or AXAPTA.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong communication skills in both English and Vietnamese (written and verbal).
• High attention to detail and the ability to manage multiple tasks in a fast-paced environment.

About the Company

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.