Service Supervisor

Responsibilities

• Manage technician performance by enforcing customer service standards
• Provide leadership, coaching, and training for staff development
• Manage workforce efficiency to minimize negative labor variants
• Determine staffing levels and ensure compliance with hiring and disciplinary policies
• Manage work orders, picking lists, and WIP inventory to minimize investment

Requirements

• 1-3 years of management or leadership experience
• Proven ability to implement process improvements
• Excellent communication and organizational skills
• Good mechanical and mathematical aptitude
• Valid driver’s license

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, paid holidays, and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee discounts for you and your immediate family

About the Company

Overhead Door Company of Kansas City, a DH Pace Company, is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.