Service Supervisor

Responsibilities

• Ensure field employee safety and maintain high quality of service within the assigned territory
• Plan, organize, and manage service field activities to meet customer needs and company standards
• Manage the effective allocation of resources, including manpower and materials
• Conduct field education and training for the workforce
• Improve operational efficiencies by managing route schedules and callback rates
• Provide technical support to field staff or redirect inquiries to appropriate experts
• Authorize repair orders and track their completion

Requirements

• High school education required; BA/BS degree preferred
• 5+ years of relevant experience with a Bachelor's degree, or 7+ years of experience without a degree
• Proven experience managing a team of technicians
• Strong leadership and communication skills
• Proficiency with computer and technology tools
• Valid driver's license and ability to travel within the territory

Preferred Qualifications

• Previous experience within the elevator industry

Benefits

• 401(k) plan with company match and automatic retirement contribution
• Comprehensive medical, dental, and vision coverage starting on day one
• Three weeks of paid vacation plus paid company holidays
• Paid sick leave and wellness incentive programs
• Life insurance and disability coverage
• Tuition reimbursement and adoption assistance programs

About the Company

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. With a global team of 72,000 people, we are committed to innovation, safety, and providing exceptional service across more than 200 countries and territories.