Service Supervisor

Responsibilities

• Lead and inspire technicians by establishing and enforcing outstanding customer service standards
• Provide leadership and development opportunities through coaching, training, and communication
• Optimize workforce management to minimize labor variances and enhance productivity
• Determine staffing needs and manage hiring, counseling, and termination processes
• Guarantee accurate work orders and picking lists while managing WIP inventory and returns

Requirements

• Ability to drive process improvements and operational efficiency
• Exceptional communication and organizational skills
• Solid mechanical and mathematical aptitude
• Professionalism and integrity in customer communication
• 1-3 years of management or leadership experience preferred
• Valid driver’s license

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, paid holidays, and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee discounts for you and your immediate family

About the Company

The DH Pace Company is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.