Service Supervisor

Responsibilities

• Manage technician performance by establishing and enforcing customer service standards
• Provide leadership, coaching, and training to develop staff for future advancement
• Manage workforce efficiency to minimize negative labor variants
• Determine staffing levels and ensure compliance with hiring and disciplinary policies
• Manage work orders, picking lists, and WIP inventory to minimize investment

Requirements

• 1-3 years of management or leadership experience
• Proven ability to implement process improvements
• Excellent communication and organizational skills
• Good mechanical and mathematical aptitude
• Valid driver’s license

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, paid holidays, and floating holidays
• Company-paid life, short-term disability, and long-term disability insurance
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee discounts for you and your immediate family

About the Company

DH Pace is an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products.