Posted 8 hours ago
Service Program Manager
ALL.SPACEService Program Manager
Perks & benefits
VisaHealth InsurancePaid Leave
Requirements
Bachelor's Eng/STEM degree, 8 years DoD program support, PMP certification, DoD security clearance eligibility
Skills
Program ManagementSatellite Communications
About the role
Responsibilities
- Serve as the primary post-sales interface and trusted advocate for customers
- Manage customer onboarding, order fulfillment, and revenue recognition
- Establish account governance through weekly operational and quarterly business reviews
- Coordinate service trials, aligning success criteria and managing budgets
- Deliver order fulfillment on schedule and coordinate customer training
- Own the issue and action register for service issues and RMA
- Lead continual service improvement (CSI) initiatives based on customer feedback
Requirements
- Bachelor’s Eng/STEM degree or equivalent industry/military experience
- 8 years of DoD program support, ideally in satellite or communications systems
- PMP or equivalent program management certification
- Experience leading cross-functional teams in fast-paced environments
- Ability to lead customer-facing initiatives across multiple geographies
- Active or ability to obtain DoD security clearance
- Flexibility to travel to support customer requirements
Benefits
- Competitive salary and bonus package
- 401(k) plan and healthcare
- 25 days holiday plus US Bank holidays
- Career development training opportunities
- Employee Referral scheme
- 24/7 access to discount platform
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ALL.SPACE · Muscle Shoals
