Service Product Manager

Responsibilities

• Develop and manage service offerings across their full lifecycle
• Conduct market, customer, and internal analysis to identify service opportunities
• Create and maintain service documentation including service descriptions, scopes of work, and SLAs
• Prepare and deliver accurate, commercially sound service quotations
• Develop and maintain service pricing structures, rate cards, and packaged offerings
• Analyze win/loss data and market trends to refine pricing
• Work closely with Engineering, Field Service, Operations, Supply Chain, Finance, and PMO
• Translate customer and market requirements into clear service specifications
• Ensure new services meet operational readiness and governance requirements
• Provide training and guidance to Sales, Service Delivery, and Channel Partners
• Communicate service offerings, updates, and roadmap to internal and external stakeholders

Requirements

• Degree in Engineering, Business, or a related field
• 5-10 years of experience in technical services or products
• Experience in pricing, quoting, tendering, or commercial management
• Strong analytical skills with ability to assess cost, margin, and risk
• Proven ability to work cross-functionally and influence stakeholders
• Strong communication skills for technical and non-technical audiences
• Demonstrated customer focus and strong organizational skills

Preferred Qualifications

• ITIL certification
• PMP certification
• PRINCE2 certification

About the Company

Delta is a global leader in switching power supplies and thermal management products, providing innovative, clean, and energy-efficient solutions for a better tomorrow across fields like industrial automation, data center infrastructure, and renewable energy.