Service Process Coordinator

Responsibilities

• Ensure maximum customer satisfaction by achieving KPIs through service excellence processes
• Drive end-to-end service excellence adherence across all service touchpoints in assigned regions
• Travel to dealerships to coach teams on defined service processes and track progress
• Support digital adoption and ensure accurate data entry in dealership management systems (DMS)
• Coordinate with Service HQ and Regional teams to align operations with transformation initiatives
• Create and present operational and performance reports
• Conduct periodic process audits across service and parts departments
• Provide orientation and refresher training to dealership teams
• Perform root-cause analysis and recommend corrective actions using PDCA methodology
• Drive and monitor KAIZEN activities for continuous improvement

Requirements

• Diploma or Degree in Mechanical or Automobile Engineering
• 5 to 7 years of experience in automotive service operations or dealership process management
• Proficiency in MS Office, MS Excel, MS PowerPoint, Macros, and Power BI
• Strong analytical, communication, and teamwork skills
• Willingness to travel frequently to dealership sites

About the Company

MSX International has been partnering with leading automotive companies for over 25 years, helping them enhance retail strategies and streamline operations through dealer performance improvement, repair optimization, and consumer engagement.