Service Portfolio Manager

Responsibilities

• Manage and maintain the client's Service Portfolio to ensure offerings reflect customer needs and align with program objectives
• Analyze service usage and performance data to make portfolio-level decisions
• Oversee the lifecycle management process for services from conception to retirement
• Work with technical teams to evaluate, prioritize, and define service offerings
• Collaborate with business analysis and customer success teams to align the portfolio with organizational goals
• Develop and maintain service-related strategy documentation
• Implement portfolio management tools and stay current with ITSM best practices

Requirements

• 8 years of experience managing IT/service portfolios and catalogs in a technical enterprise
• Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance
• Strong organizational and communication skills

Preferred Qualifications

• Master's or Ph.D. in Computer Science, Cybersecurity, Data Science, Information Systems, IT, or Software Engineering
• DoD 8140 Certification
• Professional certifications such as CCISO, CISM, CISSO, CISSP, FITSP-A, FITSP-M, GCSA, GFACT, or GSLC
• Completion of Cyber 101 or IT Investment/Portfolio Manager training

About the Company

Accenture Federal Services is a technology company within global Accenture dedicated to helping the US federal government make the nation stronger and safer through technology and ingenuity.