Service Performance and Reporting Manager

Responsibilities

• Deliver clear, consistent reporting on IT service performance across internal teams and external partners
• Analyse performance trends to identify risks, opportunities, and areas for continuous service improvement
• Design, develop, and maintain intuitive dashboards and visualisations using data visualisation and ITSM platforms
• Translate complex data into actionable insights that support governance, accountability, and decision-making
• Champion data quality, ensuring accuracy, consistency, and trust in service performance reporting
• Collaborate closely with service teams, suppliers, and senior stakeholders to align reporting with business priorities

Requirements

• Experience working with IT service performance, operational reporting, or business intelligence in complex environments
• Proficiency using data visualisation and ITSM reporting tools to communicate insight clearly and effectively
• A strong analytical mindset with the ability to turn data into practical recommendations
• Experience engaging with a wide range of stakeholders, from technical teams to senior leaders
• Highly organised and detail-focused with a commitment to high standards and data integrity

About the Company

Burberry is a purposeful, values-driven luxury brand that believes creativity opens spaces. Since its founding in 1856, Burberry has aimed to unlock the power of imagination to push boundaries and open new possibilities for people, customers, and communities.