Service Operator

Responsibilities

• Respond promptly and professionally to all incoming service calls with a customer-first mindset
• Assist Service Consultants and Customer Advisors with customer interactions to ensure seamless experiences
• Schedule service appointments and provide accurate routing of calls and inquiries
• Manage repair requests by coordinating appointments and performing reminder calls
• Contact customers regarding the arrival of special-order parts
• Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags
• Follow Environmental, Health and Safety (EH&S) requirements to maintain a clean work area

Requirements

• Strong interpersonal and communication skills with a focus on outstanding customer service
• Exceptional telephone etiquette and active listening abilities
• Proficiency in data entry and record-keeping with intermediate computer and spreadsheet skills
• Ability to multitask effectively in a fast-paced environment
• Flexibility to work varied shifts, including nights, weekends, and holidays

Benefits

• Competitive hourly rate ranging from $15.50 - $24.40
• Accrued sick time (subject to state mandates)
• Vacation time for eligible part-time associates based on length of service
• Floating Holiday Time available for eligible associates

About the Company

CarMax is the nation’s largest retailer of used cars, revolutionizing the buying experience through transparency and integrity. With over 250 store locations and more than 30,000 associates, we are committed to innovation, community, and putting people first.