Service Operations Supervisor

Responsibilities

• Provide day-to-day leadership and direct management of Service Account Coordinators and Field Service Administrative Support staff
• Lead, coach, and develop team members to drive accountability for performance and service execution quality
• Oversee end-to-end service administration workflows including service request lifecycle, scheduling, and billing support
• Manage key operational performance metrics such as cycle time, scheduling efficiency, and billing accuracy
• Serve as the functional lead for Microsoft Dynamics 365 (D365) Field Service to drive system adoption and automation
• Partner with Field Service, Sales, and Supply Chain teams to align priorities and support service execution
• Identify and implement process improvements to reduce manual work and enhance scalability

Requirements

• 5+ years of experience in service operations, customer service, or field service support
• Experience with ERP and service management systems, specifically Microsoft Dynamics 365 Field Service
• Ability to interpret data in Excel
• High School Diploma or GED required (Bachelor’s degree preferred)
• Demonstrated ability to manage team performance and cross-functional coordination

Preferred Qualifications

• Previous leadership or supervisory experience
• Experience driving operational efficiency and process improvement

Benefits

• Health, dental, and vision insurance
• 401k
• Paid time off
• Life insurance and wellness perks