Service Operations Specialist

Responsibilities

• Provide operational support for Field Service Engineers to ensure stable operation of ophthalmic equipment
• Arrange spare parts required for repair and maintenance and manage inventory using SAP
• Coordinate with supply chain teams, warehouses, and overseas affiliates to manage shipments and delivery schedules
• Handle urgent cases by arranging priority shipments and tracking progress
• Create and manage purchase orders and collaborate with vendors
• Manage returns and defective products, including tracking and follow-up

Requirements

• Associate degree, technical college diploma, or higher
• Proficiency in Excel (including functions and pivot tables) and PowerPoint
• Strong communication skills to collaborate effectively with internal and external stakeholders
• English proficiency for reading, email correspondence, and basic conversation

Preferred Qualifications

• Experience using SAP or similar ERP systems
• Experience in supply chain, procurement, inventory management, or service operations

About the Company

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. We develop and manufacture innovative devices to serve the full life cycle of eye care needs, from surgical equipment to consumer contact lens solutions. With a presence in 180 countries, we foster an inclusive culture where employees can grow their careers while making a meaningful impact on patients' lives.