Service Operations Manager

Responsibilities

• Lead daily cinema operations, ensuring all departments including Candy Bar, Gold Class, and Projection operate efficiently and in line with company standards
• Monitor service delivery at all touchpoints to ensure a consistent and high-quality guest experience
• Drive the delivery of key commercial metrics such as ATV, SPP, loyalty, and upselling performance
• Manage site operations to deliver consistency, compliance, and high team performance

Requirements

• 2–3 years of experience in a supervisory or management role within hospitality, retail, entertainment, or a similar fast-paced environment
• Strong understanding of multi-department operational requirements in a service-driven setting
• Working knowledge of inventory management systems, stock control processes, and loss prevention practices
• Knowledge of compliance obligations including HSW, RSA, food safety, and industrial relations
• Sound financial and commercial acumen with the ability to interpret data to improve performance

About the Company

Village Entertainment is a leading Australian entertainment company and home to the iconic Village Cinemas. We are dedicated to creating memorable moments for every guest, every time, through a passionate and creative team.