M
Posted a day ago
Service Operations Manager
MirrastoneService Operations Manager
Perks & benefits
Mobile AllowanceFamily Medical InsuranceHealth InsurancePaid LeaveRelocation AllowanceTransportationVisa
Requirements
Service or Warranty Operations leadership experience, Residential construction knowledge, Subcontractor coordination experience, Strong scheduling and planning skills, Commercial acumen, Unlimited Australian work rights
Skills
Operationsconstruction
About the role
About the Company
Mirrastone is one of Australia's largest and fastest-growing residential building companies, proudly ranked #1 builder in Victoria. Since 2005, we've helped thousands of families achieve home ownership through our portfolio of leading brands, including Sherridon Homes, Royston Homes, SOHO Living, and more.
Responsibilities
- Manage the end-to-end operational delivery of post-handover service works
- Coordinate workflow from job allocation through to completion
- Monitor service levels and ensure claims progress within agreed timeframes
- Manage contractor engagement, performance, attendance, and accountability
- Drive improvements in cycle times by identifying and removing operational bottlenecks
- Ensure scheduling and resource allocation to maximise efficiency across Victoria
- Work closely with the Warranty Manager to ensure seamless coordination between office operations and field delivery
- Manage customer escalations and assist in resolving complex service matters
- Monitor quality outcomes and minimise repeat attendances
- Review contractor costs and manage cost recovery and back-charging
- Prepare reporting on workload, completions, delays, contractor performance and operational KPIs
- Collaborate with Procurement and Construction to improve supplier and trade performance
Requirements
- Previous experience in Service Operations, Warranty Operations, Customer Service Operations, or residential construction operations leadership
- Strong understanding of residential building and post-handover service processes
- Experience coordinating subcontractors, trades, or operational delivery teams
- Excellent planning, scheduling, and organisational skills
- Strong commercial acumen with experience managing contractor performance and costs
- Excellent communication and stakeholder management skills
- Continuous improvement mindset
- Ability to remain calm while managing competing priorities in a fast-paced environment
- Unlimited Australian work rights
Benefits
- Company vehicle and Fuel card
- Employee benefits and staff discounts
- Supportive team culture
- Long-term career opportunities
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Mirrastone · Australia