Service Officer

Responsibilities

• Assist customers with remittance transactions, telex transfers, electronic transfers, and currency exchanges
• Guide customers through the payment process and cross-sell Al Fardan Exchange products and services
• Resolve customer complaints, inquiries regarding branch details, transactions, and exchange rates
• Perform marketing and sales duties during off-peak business hours to increase corridor business
• Generate daily and weekly sales records and end-of-day reports
• Maintain a professional service desk and ensure all official departmental communications are implemented

Requirements

• Graduate in any discipline
• 0-5 years of experience in the exchange industry, financial institutions, or service industry
• Mandatory fluency in Arabic
• Strong computer skills and efficient typing speed
• Proven ability to handle and resolve customer complaints within stipulated timeframes
• Ability to work in multiple shifts and rotations
• High level of punctuality, accountability, and teamwork

About the Company

Al Fardan Exchange is a leading financial services provider in the UAE, offering a wide range of services including money transfers, foreign exchange, and value-added financial products.