Service Market & Customer Support Manager

Responsibilities

• Develop and implement market-specific strategies to grow service and after-sales revenue
• Analyze market trends, customer needs, and competitor activities to identify business opportunities
• Drive customer satisfaction, retention, and loyalty through high-quality service delivery
• Manage service KPIs including revenue growth, profitability, and customer satisfaction (NPS)
• Collaborate with sales, operations, and technical teams to align service offerings
• Lead and support service teams through training, performance management, and development
• Optimize service processes, tools, and workflows to improve productivity and cost efficiency
• Manage budgets, forecasts, and financial performance of the service business
• Build and maintain strong relationships with key customers and stakeholders

Requirements

• Bachelor’s degree in Business Administration, Engineering, Marketing, or a related field
• 5–10 years of experience in service management, after-sales, or a related commercial role
• Proven track record in driving service revenue growth and operational improvements
• Strong analytical and strategic thinking skills
• Experience managing teams and driving cross-functional collaboration
• Excellent communication, negotiation, and leadership skills

Preferred Qualifications

• Knowledge of service operations, maintenance models, or lifecycle services
• Experience with CRM and service management tools such as Salesforce or SAP
• Strong financial acumen including P&L management, forecasting, and budgeting
• Customer-centric mindset with advanced problem-solving abilities
• MBA degree is a plus

About the Company

Volvo Trucks is a leader in the transport industry, dedicated to shaping the future of sustainable, safe, and efficient transport solutions. As part of the Volvo Group, we leverage next-gen technologies like electromobility and connectivity to drive progress for our customers and society. We foster a culture of care, inclusiveness, and empowerment, uniting nearly 100,000 people worldwide to move the world toward a net-zero future.