Service Manager

Responsibilities

• Provide tactical and strategic leadership for a high-purity water service team, overseeing performance, safety, and professional development.
• Plan and coordinate daily service operations, including scheduling, routing, and work prioritization to drive efficiency and technician utilization.
• Lead, coach, and develop a team of service technicians and engineers through regular 1:1s, ride-alongs, and performance management.
• Champion a safety-first culture by ensuring compliance with OSHA, DOT, EH&S, and customer requirements.
• Serve as the primary escalation point for customer issues, ensuring timely resolution and high satisfaction.
• Partner with Sales and cross-functional teams on quotes, service contract renewals, and growth initiatives.
• Manage financial performance, including labor efficiency, overtime, expenses, and inventory accuracy.

Requirements

• Proven experience leading teams in service, operations, or technical environments.
• Working knowledge of service operations, safety protocols, and compliance requirements.
• Strong communication skills across various organizational levels and functions.
• Valid driver’s license and the ability to meet company driving requirements.
• Bachelor's degree preferred, or equivalent professional experience.

Benefits

• Competitive salary range of $100,000–$130,000 with a 10% annual bonus target.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company contribution.
• Paid time off and parental leave.
• Tuition reimbursement programs.
• $10,000 sign-on bonus and relocation assistance available.

About the Company

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company, we address the world's most critical water challenges through innovative solutions in smart metering, network technologies, and advanced analytics.