Service Manager

Responsibilities

• Lead Service Center operations, including workflow management, mechanic staffing, and KPI tracking
• Act as the primary service advisor, integrating sales and service experiences for customers
• Train and develop the service team while holding them accountable to high hospitality standards
• Manage service costs, organize service orders, and maintain a clean, efficient department
• Coordinate the building and delivery of bikes to the sales floor and customers
• Manage all communication between the Service Department and customers

Requirements

• 3+ years of bicycle service center experience
• Proven leadership skills with the ability to motivate and develop team members
• Strong communication and interpersonal skills
• Excellent planning, organization, and ability to anticipate shop needs
• A proactive approach to learning and staying updated on industry trends

Preferred Qualifications

• Willingness to attend Trek Service classes in Waterloo, WI
• High energy and a commitment to delivering exceptional customer hospitality

Benefits

• Competitive health care including PPO and HDHP medical, dental, and vision options
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Competitive vacation package and paid company holidays
• 12 weeks of maternity leave with 100% pay
• Tuition Reimbursement up to $15,000 for Undergraduate & Masters programs
• Employee discounts on all Trek products and deep partner retail discounts

About the Company

Trek builds products they love and provides incredible hospitality to their customers. We are dedicated to changing the world by getting more people on bikes. As a company recognized by Fortune Magazine as one of the Top 100 Best Companies to Work For, we offer an environment where employees are encouraged to learn, grow, and be themselves.