Service Manager

Responsibilities

• Lead Service Center operations, including workflow management, mechanic staffing, and KPI tracking
• Act as the primary service advisor, integrating sales and service experiences for customers
• Train and develop the service team while holding them accountable to Trek's hospitality standards
• Manage service costs, organize service orders, and maintain a clean, efficient department
• Communicate directly with customers to recommend appropriate services and manage work orders
• Ensure bikes are correctly built and delivered to the sales floor and customers in a timely manner

Requirements

• 3+ years of bicycle service center experience
• Proven leadership skills with the ability to motivate and develop team members
• Strong communication and interpersonal skills
• Ability to plan effectively and anticipate shop needs
• A proactive approach to industry trends and a commitment to customer excellence

Preferred Qualifications

• An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
• Experience managing service reports to find operational efficiencies

Benefits

• Competitive healthcare including PPO and HDHP medical, dental, and vision options
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000 for Undergraduate and Masters programs
• 12 weeks of maternity leave with 100% pay
• Competitive vacation package and paid company holidays
• Employee discounts on all Trek products and deep partner retail discounts

About the Company

Trek builds products they love and provides incredible hospitality to their customers. We are a team that encourages learning and growth, aiming to change the world by getting more people on bikes. Trek has been recognized by Fortune Magazine as one of the Top 100 Best Companies to Work For.