Service Manager

Responsibilities

• Oversee daily service department operations including scheduling, dispatching, and job coordination
• Support the sales team in quoting, planning, and executing commercial door and dock equipment service and installation work
• Order materials and manage parts inventory to keep jobs on track
• Mentor and support field technicians, fostering a culture of accountability, safety, and quality
• Serve as an escalation point for customer issues
• Track job progress, identify bottlenecks, and drive continuous improvement
• Collaborate with ownership on department performance, reporting, and growth initiatives
• Help recruit, onboard, and develop team members

Requirements

• 5+ years of experience in service, construction, trades, or a related industry
• Strong communication skills for interacting with technicians, customers, and ownership
• Highly organized with ability to manage multiple priorities
• Experience with materials ordering and job coordination

Preferred Qualifications

• Background in commercial door, dock equipment, or access control industry
• Prior experience in a GM or department head role

Benefits

• $90,000 – $125,000 base salary
• Company vehicle
• Medical, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid holidays and PTO

About the Company

Sylvester’s is a locally owned, full-service commercial door and dock equipment contractor delivering quality, customized solutions to commercial customers.