Service Manager

Responsibilities

• Manage a team of approximately 10 direct reports, providing coaching, mentoring, and leadership
• Oversee P&L responsibilities, including operational budgets, portfolio growth, and cost control
• Drive consistent and reliable financial performance through effective forecasting and budgeting
• Coordinate field technician activities, including manpower capacity and resource allocation for shutdowns
• Conduct regular site visits and audits to ensure high-quality maintenance and service standards
• Lead monthly toolbox meetings and foster a strong safety culture within the team
• Manage customer relationships by resolving complaints and delivering responsive service solutions

Requirements

• Proven experience as a Service, Maintenance, or Repair Manager in the Lift, Fire, HVAC, or Security industries
• Extensive experience managing Field Technicians
• Qualification in building, engineering, electrical, or mechanical disciplines is highly regarded
• Demonstrated ability in forecasting, budgeting, and contract administration
• Strong organizational and delegation skills with the ability to coordinate staff productivity
• Exceptional communication skills and a strong commitment to safety awareness

Benefits

• Highly competitive base salary plus 12% Super
• $28,000 bonus incentive
• $18,000 car allowance
• Access to discounted partner company offers
• Funding for further educational support after one year of employment
• Birthday day off

About the Company

Schindler Lifts Australia is part of the global Schindler Group, a world leader in the elevator industry spanning 100 countries. With over 64,000 employees worldwide, we are one of Australia's largest suppliers of new elevators, escalators, and moving walkways, employing over 1,200 people locally to design, install, and service urban transport systems.