Service Manager

Responsibilities

• Lead the Concord branch by overseeing service operations and managing daily workflows
• Coach, mentor, and provide performance management for technicians and field staff
• Conduct regular crew meetings and onboarding/training for new hires
• Oversee active jobs and office staff to ensure timely and accurate completion
• Maintain company vehicles, equipment, and operational resources
• Partner with the Regional Vice President to manage marketing costs and review financial statements
• Meet or exceed monthly revenue targets and KPI goals

Requirements

• Minimum 2 years of management experience
• Proven work experience in the plumbing service industry
• Strong communication, leadership, and conflict-resolution skills
• Valid driver's license
• Ability to perform site visits and travel to customer homes or branch locations as needed
• Ability to thrive in a fast-paced, constantly changing environment

Preferred Qualifications

• Experience managing financial P&L statements and budgets
• Experience in high-volume residential service trades
• Experience developing training or onboarding programs for field personnel

Benefits

• Competitive salary ($75,000 - $85,000 per year)
• Performance-based bonus opportunities
• Leadership development and professional growth potential
• Supportive and collaborative team environment
• Company vehicle and equipment support where applicable

About the Company

Rooter Hero Plumbing & Air is a leading service provider dedicated to excellence in plumbing and air services. We focus on building high-performing teams and delivering exceptional customer service through professional training and operational efficiency.