Service Manager of Hospitality

About the Company

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care in New York, South Florida, Los Angeles (2026), and through 24/7 telemedicine globally.

Responsibilities

• Assist in management and execution of curated hospitality moments
• Provide leadership, training, hiring, scheduling, and oversight of hospitality operations
• Support regular performance reviews with team members
• Lead daily line-ups and participate in department meetings
• Maintain and train team in high standards of food, service, health, and safety
• Support Events with staffing and execution for all event activations
• Curate thoughtful food and beverage offerings and gift amenities
• Estimate food and amenity needs, place orders, and manage hospitality budget
• Prepare policies and standard operating procedures for consistency and quality
• Manage hospitality teams' hourly payroll and overtime within budget
• Direct hospitality services team on member appointment details to impact food and beverage service

Requirements

• 2+ years in hospitality operations experience
• Leadership experience in hospitality, including recruiting and retaining staff
• Deep knowledge of hospitality for top tier food and beverage operations
• College Degree preferred
• Previous experience in a customer service or luxury hospitality role
• Excellent interpersonal and communication skills
• Keen attention to detail
• Calm, even-keeled leadership style
• Ability to operate with speed and grace in high pressure scenarios

Benefits

• Excellent health and wellness benefits, 100% paid by Atria
• OneMedical membership for employees & dependents
• Fertility & family planning
• Company-covered preventive health screenings
• Fitness Perks including Wellhub +
• 401k contributions and 4% match after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support