Service Manager

Responsibilities

• Manage service quality, productivity, and efficiency to ensure customer and distributor satisfaction.
• Implement actions to optimize service solution times and maintain response speed.
• Control service income, policies, and daily expenses through SAP.
• Oversee spare parts inventory and technician tool management to ensure 100% reliability.
• Manage the vehicle fleet, including maintenance programs and audits to ensure optimal condition.
• Lead and administer management teams, coordinating meetings to drive business profitability and project implementation.
• Monitor service specialists to ensure compliance with promised customer time windows.

Requirements

• Bachelor's degree in Accounting, Administration, or a related field.
• 7 years of experience in Social Security or Human Resources.
• Intermediate English proficiency.
• Strong knowledge of social security laws, labor regulations, and Federal Labor Law.
• Proficiency with SAP systems.
• Experience in management roles related to social security or HR.

About the Company

Mabe is a Mexican multinational company dedicated to providing practical solutions for home well-being. Specializing in the design, manufacture, and commercialization of high-quality appliances, Mabe has over 65 years of history and is a market leader in the white goods industry across America, with a presence in more than 70 countries worldwide.