Service Manager

Responsibilities

• Manage and develop Service Team members and day-to-day service business operations
• Evaluate employee performance and provide consistent feedback to drive results
• Select, train, and develop employees to ensure all positions are filled timely
• Ensure the team provides a high level of customer experience and builds lasting relationships
• Address client concerns or complaints quickly and professionally
• Ensure department compliance with industry standards and regulations
• Delegate service tasks to ensure vehicles are repaired and returned on time
• Monitor employee work and provide ongoing guidance and training
• Assist with vehicle repairs on an as-needed basis
• Resolve people and safety issues in collaboration with Human Resources

Requirements

• Minimum 10 years of automotive service experience
• Experience managing technicians including selection, development, and performance management
• Proven track record of excellence in Customer Service
• Ability to analyze and interpret internal reports
• Proficiency in Microsoft Office and ability to learn proprietary DMS software
• Valid driver’s license with no recent suspensions
• Ability to travel on an as-needed basis

Preferred Qualifications

• AA/BS in Automotive Technology or Business Management
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up or fast-paced environment experience
• Previous OEM specific EV experience
• ASE Certifications
• EPA 609 Certification

About the Company

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.