Service Manager

Responsibilities

• Develop and execute the company service strategy to ensure customer satisfaction, operational excellence, and profitability in Singapore and South East Asia.
• Lead, train, and schedule field service personnel to ensure service delivery meets company standards and KPIs.
• Manage service operations, including work-in-progress orders, spare parts pricing, and calibration tool management.
• Oversee SEA regional service by reviewing distributor business, updating installed bases, and conducting yearly audits.
• Manage customer escalations and establish strong relationships with Heads of Departments at client sites.
• Ensure quality and compliance by managing field safety corrective actions (FSCA) and adhering to QMS and workplace safety standards.
• Support Sales teams with tender preparations and contract proposals.

Requirements

• Diploma or Degree in Mechanical or Electrical Engineering, or an equivalent medical device related educational background.
• 5+ years of hands-on experience in medical equipment installation and maintenance.
• Strong understanding of mechanical and electrical systems.
• Proven experience in Service Level Agreement (SLA) management.
• Ability to travel 20-30% within the region and internationally as required.
• Fluent in verbal and written English.
• Strong presentation and interpersonal skills.

About the Company

Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.