Service Manager

Responsibilities

• Manage day-to-day service and technical support requirements for customers in the Goldfields region.
• Meet customer service financial objectives by forecasting requirements, preparing annual budgets, and analyzing variances.
• Provide excellent customer service through responsiveness, efficiency, and high-quality technical support.
• Implement a healthy customer service culture and ensure field service technicians embrace company values.
• Determine customer requirements through regular site visits, operational environment assessments, and surveys.
• Plan resource allocation and job scheduling to ensure adequate field service personnel are available for current and future work.
• Oversee parts management to ensure all required products, consumables, and ancillary equipment are ordered timely to support scheduling.
• Develop standard quality reports for customers following field service visits.

Requirements

• Electrical (low voltage), electronics, or mechanical engineering background.
• Appropriate technical qualifications from an industry-endorsed training provider.
• Sufficient experience as an RCT field service technician.
• In-depth understanding of RCT products.
• Proven track record in installation, servicing, and field repair duties.
• Strong logical problem-solving skills and the ability to work calmly under pressure.
• Excellent time management and methodical, process-driven work practices.
• Ability to mentor, motivate, and lead a field service team toward high satisfaction levels.

Benefits

• Attractive remuneration package.
• A broad role offering variety and professional challenges.
• Novated Lease salary packaging options.
• Opportunity to work with a team of high-performing professionals.
• Stability within an established business (50+ years) that is part of a leading global mining and infrastructure company.

About the Company

Epiroc is a leading global mining and infrastructure company. We accelerate the transformation towards more sustainable mining and construction industries by developing innovative and safe equipment, digital solutions, and aftermarket support in more than 150 countries.