Service Manager

Responsibilities

• Act as the key interface between customers and internal functions including Sales, Technology, Logistics, and Remanufacturing
• Build and maintain an installation library and provide feedback on competitor products to support sales decisions
• Maintain regular communication with customers and internal stakeholders through weekly/monthly updates and service review meetings
• Implement preventive service management practices and manage maintenance cycles
• Ensure all field and on-site service activities comply with Edwards standards and legislative requirements
• Plan and schedule service activities, allocating resources, labor, and materials effectively to ensure cost-effectiveness
• Support Field Engineers to ensure consistent delivery of high service standards
• Manage service budgets and expenditures, ensuring correct allocation of labor and material costs
• Interface with customers to provide technical support and guidance to customer engineers

Requirements

• 5+ years of experience in the semiconductor industry
• Strong customer-facing exposure and service orientation
• Minimum 2 years of experience in a management or leadership role
• Bachelor’s degree in Electrical, Mechanical, or a related technical discipline
• Excellent written and verbal communication skills
• Proven ability to manage complex, high-pressure customer situations
• Strong problem-solving and decision-making skills

Preferred Qualifications

• Multilingual skills are a plus
• Experience in coaching and mentoring team members

Benefits

• Culture of trust and accountability
• Lifelong learning and career growth opportunities
• Innovation-driven work environment
• Comprehensive compensation and benefits package
• Focus on health and well-being

About the Company

Edwards is a leader in the vacuum and abatement markets, providing essential products for the semiconductor, power generation, chemical, and food processing industries. As a brand within the Atlas Copco Group, Edwards focuses on setting new standards and creating environments where innovation thrives.