Service Manager - Document Management

Responsibilities

• Oversee document management services, including archiving, mailing, and scanning services.
• Ensure services are aligned with the company's strategic goals and maintain agreed-upon quality levels.
• Systematically analyze and develop services to meet future business needs.
• Modernize document management solutions by integrating technology and AI to improve efficiency and quality.
• Manage the financial aspects of your service area.
• Participate in operational tasks as part of the document management team.
• Lead development projects and change management initiatives with a positive approach.

Requirements

• Higher education degree in information management, archiving, or a related field.
• Proven experience in managing archiving, mailing, and scanning services.
• Fluency in both Finnish and English.
• Strong presentation and interaction skills for engaging with business representatives and development networks.
• Excellent problem-solving, negotiation, and change management skills.
• Ability to work collaboratively within a team and on various development projects.

About the Company

If is an insurance company that helps a lot, and many, serving 4.5 million customers across seven countries. We focus on creating a healthy, safe, and attractive work environment for all our employees, working with transparency and professional service design to provide the best possible framework for a successful workday.