Service Manager

Responsibilities

• Lead and manage a large-scale service operation of 100+ staff across field service and workshop teams
• Take full ownership of P&L, budgeting, forecasting, and cost control
• Drive service business turnaround to improve profitability, utilisation, and productivity
• Lead change management and cultural transformation initiatives
• Manage operations within a unionised workforce environment
• Develop service strategies, operational plans, and continuous improvement initiatives
• Improve service delivery, customer satisfaction, and SLA performance
• Lead workforce planning, recruitment, and leadership development
• Ensure compliance with WHS, safety, risk, and regulatory requirements
• Manage key customer relationships and service recovery
• Deliver data-driven reporting and KPI tracking to senior leadership

Requirements

• 5+ years of experience in a Service Manager, Operations Manager, or Senior Leadership role
• Proven success leading large teams in service, maintenance, or industrial operations
• Experience in turnaround, restructuring, or business transformation environments
• Demonstrated P&L responsibility and commercial acumen
• Experience working within a unionised workforce or industrial relations environment
• Background in capital equipment, materials handling, heavy vehicle, mining, construction, or industrial services
• Strong capability in change management and operational excellence
• Experience managing field service and workshop operations
• Excellent stakeholder management and communication skills

Benefits

• Significant leadership scope with 100+ employees
• Opportunity to work closely with APAC leadership
• Clear pathway into regional or executive roles
• Access to discounts and cashback from over 400+ retailers
• Health and wellbeing platform support
• Corporate rates for Private Health Insurance
• Employee Assistance Program

About the Company

Crown Equipment is a well-respected global Materials Handling Equipment company with 50 years of success in the Australian market. The company is a family-owned and run business known for highly skilled staff, quality products, and leading-edge technology.