Service Manager

Responsibilities

• Achieve budget targets and maintain productivity levels
• Control expenses effectively
• Manage warranty processes to set targets
• Achieve daily Service Operations KPIs
• Build effective relationships with internal and external customers
• Manage key account service issues
• Foster a team environment that enables maximum productivity and profitability
• Manage the HR value chain, including team development, cohesion, and motivation
• Implement team performance ownership programs and Individual Development Plans (IDPs)
• Manage vehicle productivity and section safety

Requirements

• Qualified earthmoving mechanic, Diesel Mechanic, or Mechanical Engineering qualification
• At least 5 years of supervisory experience
• Extensive knowledge of service financial figures
• Critical understanding of warranty application
• Understanding of product problem management and its impact
• Strong people management skills with the ability to manage high-stress environments
• Proven ability to meet deadlines and target dates