Service Manager

Responsibilities

• Lead, coach, and develop Job Coaches and InWork Support Coaches across Moora and Merredin sites
• Drive performance to ensure KPI targets, placement outcomes, and service standards are exceeded
• Oversee service delivery, workflow, and client experience across multiple locations
• Ensure full contractual compliance with Employment Services requirements, including audits and quality standards
• Manage financial performance, including forecasting, budgeting, and achieving profitability targets
• Recruit, onboard, and manage team performance through regular coaching
• Build strong relationships with Services Australia, local employers, and community partners
• Identify operational risks and opportunities for continuous improvement

Requirements

• Strong leadership capability with experience in coaching and performance management
• Commercial acumen with experience managing budgets, forecasts, and financial KPIs
• Proven stakeholder engagement skills, ideally with government or community organisations
• Ability to lead teams to deliver high-quality outcomes against strict KPIs
• Current driver's licence and a reliable vehicle for travel between sites
• A genuine commitment to helping people find meaningful and sustainable employment

Benefits

• 12 weeks Paid Parental Leave
• Leadership development and national career pathways
• Quarterly recognition programs and social events
• Employee Assistance Program (EAP) and wellbeing initiatives
• Fitness Passport access
• Salary packaging and ability to purchase additional leave
• Quarterly performance incentives
• No weekends or night shifts

About the Company

atWork Australia connects people and businesses so both can thrive. Since 2003, we have supported people living with disability, injury, or health conditions to find meaningful and sustainable employment. We believe work has the power to transform lives and are driven by our values of Integrity, Compassion, Determination, and Thriving Together.