Service Manager

Responsibilities

• Lead, coach, and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
• Drive performance across all sites, ensuring KPI targets, placement outcomes, and service standards are exceeded
• Oversee service delivery, workflow, and client experience across multiple locations in the Westgate area
• Ensure full contractual compliance with Employment Services requirements, including audits and quality standards
• Manage financial performance, including forecasting, budgeting, and achieving profitability targets
• Recruit, onboard, and manage team performance through regular coaching and development frameworks
• Build strong relationships with Services Australia, local employers, and community partners
• Identify operational risks and opportunities for continuous improvement

Requirements

• Experience managing teams or overseeing multiple sites
• Strong leadership capability in coaching and performance management
• Commercial acumen with experience managing budgets and financial KPIs
• Strong stakeholder engagement skills
• Ability to work toward strict KPIs and deliver high-quality outcomes
• Current driver's licence and a reliable vehicle
• Must be an Australian Citizen or Permanent Resident

Preferred Qualifications

• Previous experience within the Employment Services sector

Benefits

• 12 weeks Paid Parental Leave
• Leadership development and national career pathways
• Quarterly recognition programs and social events
• Employee Assistance Program (EAP) and wellbeing initiatives
• Fitness Passport access
• Salary packaging and ability to purchase additional leave
• Quarterly performance incentives
• Work-life balance with no weekends or nights

About the Company

atWork Australia connects people and businesses so both can thrive. Since 2003, we have supported people living with disability, injury, or health conditions to find meaningful and sustainable employment. We believe work has the power to transform lives and are driven by our values of Integrity, Compassion, Determination, and Thriving Together.