Service Manager

Responsibilities

• Oversee day-to-day operations of the Service Department focusing on teamwork, safety, and profitability
• Collaborate with Branch, Parts, and Sales Managers to meet company goals
• Recruit, train, and develop a high-performing team of technicians and support staff
• Monitor technician training requirements and development opportunities
• Oversee repair work to ensure accurate and timely completion
• Maintain proactive communication with customers regarding service updates and concerns
• Conduct regular department meetings regarding safety, financial performance, and service work
• Manage warranty claims, service quotes, and administrative duties
• Enforce safety standards across all operations

Requirements

• 3+ years of supervisory experience in service department operations
• Prior dealership service experience in the heavy equipment industry strongly preferred
• Proven success in customer service and team leadership
• Proficiency in Microsoft Office and dealer business systems
• Knowledge of federal and state safety regulations for shop operations
• Valid driver’s license with a clean driving record
• Strong problem-solving and organizational skills

Benefits

• Guaranteed base salary plus commission potential
• 100% employer-paid health insurance
• 401(k) with profit sharing
• Paid holidays
• ASCO Children’s Education Program for financial assistance
• Paid training and career development

About the Company

ASCO is a family-owned and operated equipment company with over 65 years of history, dedicated to serving, repairing, renting, and replacing equipment challenges for customers.