Service Manager

Responsibilities

• Lead and develop a team of direct reports to provide exemplary service to residents
• Manage all aspects of property maintenance, including vendor relationships, preventative maintenance, and apartment turns
• Oversee resident service requests and ensure timely resolution
• Communicate property maintenance and capital needs to management
• Ensure compliance with operating procedures, regulations, and Environmental Health & Safety standards
• Manage the maintenance budget efficiently to maximize ROI while maintaining high quality

Requirements

• At least 3 years of technical maintenance and facilities management experience in the property management industry
• 1-3 years of experience leading a team in customer service and asset maintenance
• Ability to work a flexible schedule, including evenings, weekends, and on-call shifts
• Reliable mode of transportation
• Physical ability to move heavy equipment and machinery
• Fluency in English (reading, writing, and speaking)

Benefits

• Competitive annual salary with a 15% target bonus opportunity
• Quarterly Customer Service Satisfaction Bonuses
• 100% Rent Discount Apartment Benefit for on-site living
• Medical, dental, vision, and life insurance options
• 401(k) plan with up to 6% employer contribution
• Paid time off including vacation, sick time, and 14 holidays
• Paid parental leave of up to 16 weeks
• Tuition assistance and 100% reimbursement for job-related certifications
• Opportunities for professional development and career growth

About the Company

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our team members are passionate about providing world-class customer service to our residents and using industry-leading technology to maintain modern, high-quality living environments.