Service Manager

About the Company

Actis specialises in designing and building infrastructure for better management of collaboration, client engagement, training, entertainment and energy utilisation. Established in 1971, Actis has been pioneering the use of innovative audio-visual, presentation and meeting technologies.

Responsibilities

• Develop and execute national sales strategies for AMCs, Managed Services, and support contracts
• Drive revenue, market share, and profitability across enterprise accounts
• Manage and grow relationships with large corporate clients
• Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and SLA performance
• Identify upsell and cross-sell opportunities within existing accounts
• Drive new AMC acquisitions and expansion opportunities
• Own renewal pipelines for high-value service contracts
• Lead complex negotiations for SLA-based agreements
• Analyse service metrics, ticket volumes, and profitability
• Build accurate sales forecasts and pipeline visibility
• Lead, mentor, and monitor regional service sales teams
• Collaborate with cross-functional teams to improve onboarding and customer experience

Requirements

• 7+ years in B2B service sales, AMC, or Managed Services
• Proven track record in enterprise client acquisition and retention
• Experience handling contract renewals and long-term agreements
• Exposure to SLA-based service delivery models
• Strong negotiation and stakeholder management skills
• Ability to engage CXOs and enterprise decision-makers
• Team leadership and people management experience