Service Manager

Responsibilities

• Lead and execute service strategy aligned with business objectives and growth targets
• Own full P&L responsibility, ensuring revenue growth and profitability
• Manage a team of 10+ employees, fostering a collaborative and service-oriented culture
• Drive customer satisfaction improvements, including Transactional NPS and related metrics
• Ensure high standards of operational efficiency, including on-time delivery and service responsiveness
• Drive continuous improvement initiatives across processes and systems
• Promote a strong Health, Safety & Environment (HSE) culture and ensure compliance with safety standards

Requirements

• Bachelor’s degree
• Minimum 12+ years of professional experience
• Proven background in Customer Service, Operations, or Business Development/Sales management within a B2B technical environment
• Demonstrated experience managing teams of at least 10 people
• Fluency in both English and French (French is required)
• Proven ability to lead in complex environments and influence diverse stakeholders

About the Company

ABB is a global technology leader that helps industries run leaner and cleaner. We empower our employees to take initiative, challenge ideas, and lead with confidence. At ABB, you will join a passionate team focused on pushing the boundaries of technology to drive performance, shape new business models, and find new ways of working that benefit our customers, partners, and society.