Service Management Support Officer

Responsibilities

• Provide daily support, assistance, and guidance to end-users
• Perform incident analysis, investigation, diagnosis, reporting, and resolution
• Update system documentation including Functional System Specifications and User Manuals
• Participate in meetings, testing, training, and end-user support activities
• Report test results and classify incidents such as software defects or new functionality using tracking tools

Requirements

• University degree in an IT-related field
• Excellent knowledge of MS Office tools and Internet technologies
• Good communication and presentation skills
• Excellent written and oral communication skills in English
• Proficiency in French or Dutch is considered an asset

Benefits

• Competitive full-time salary
• Private Health Coverage via the Company’s group program
• Flexible Working Hours
• Top-of-the-Line Tools
• Professional Development including language courses and specialized training
• Career Growth opportunities within an innovative environment

About the Company

EUROPEAN DYNAMICS (ED) is a leading European Software, Information, and Communication Technologies company operating internationally. The company is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries.