Service Line Manager

Responsibilities

• Oversee all Service Line activities, supporting evidence-based practice, clinical pathway development, and performance improvement.
• Drive operational excellence by improving systems, processes, reporting, and care coordination models to enhance patient experience.
• Lead strategic initiatives including growth planning, stakeholder engagement, and alignment with organizational objectives.
• Provide strong people leadership through mentoring, performance management, recruitment, and succession planning.
• Support clinical education, research activities, and staff development to maintain high standards of clinical competence.
• Promote person-centered care by strengthening communication and engagement between patients, families, and healthcare teams.
• Lead performance improvement and risk management efforts, including incident investigation and accreditation readiness.

Requirements

• Bachelor’s degree in Nursing or Midwifery.
• Postgraduate qualifications in an operational field (Master’s degree preferred).
• 7-10 years of post-graduate experience in a mental health or psychiatric care setting.
• 3 years of experience in people management.
• 3 years of experience as a service manager within a mental health or psychiatric care setting.
• Valid DOH license holder or a DOH eligibility letter.

About the Company

M42 delivers comprehensive healthcare services across the full continuum of care, from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, M42 ensures the highest standards of effectiveness and patient-centered outcomes. Through Amana Healthcare, a part of the M42 network, we provide leading long-term care and rehabilitation services across the Middle East and GCC.