Service Lead

Responsibilities

• Manage the workshop and organize daily service processes to ensure efficiency.
• Guarantee high-quality repairs and assembly for both new bikes and customer service requests.
• Monitor workshop performance indicators to ensure profitability.
• Provide exceptional hospitality and expert advice to customers regarding repairs, service packages, and accessories.
• Maintain optimal stock levels to ensure rapid service delivery.
• Lead continuous training on appropriate technical methods and techniques.
• Participate in the development of service offers and customer loyalty initiatives.

Requirements

• A deep passion for cycling and the bike community.
• Essential experience in the repair and/or assembly of both mechanical and electric bikes.
• Several years of experience in a bike retail or workshop environment.
• Strong organizational, communication, and teamwork skills.
• Ability to work autonomously and remain resilient under stress, especially during peak seasons.
• Conscientious work ethic with a strong service orientation.

Preferred Qualifications

• CFC certification (or equivalent technical qualification).
• Professional experience within the sports industry.
• Proficiency in English.

Benefits

• Opportunity to work in an open, dynamic, and international environment.
• High level of personal responsibility and interesting employment conditions.
• Excellent social benefits and Trek employee discounts.
• A workplace certified by the Great Place to Work label.

About the Company

Trek is a global leader in manufacturing innovative bicycles and accessories. We build only products we love, provide incredible hospitality to our customers, and aim to change the world by getting more people on bikes. We value diversity and provide our employees with opportunities to learn, grow, and thrive.