Service Lead

About the Company

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand-crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets
• Keep team focused on guest engagement, sampling, and product knowledge
• Maximize team performance through coaching and leading by example
• Assist in training, developing, and motivating team members
• Assist Store Manager with paperwork, ordering, and inventory management
• Maintain visual merchandising standards and store cleanliness
• Ensure consistent enforcement of all policies and procedures
• Lift up to 25 pounds

Requirements

• Exceptional interpersonal skills
• Passion for meticulous quality and organization
• Ability to lift and mobilize items up to 75 lbs using safety techniques
• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize tasks
• Flexible availability to meet business needs

Preferred Qualifications

• Desire to be coached and mentored
• Positive attitude and fun-loving spirit