Service Lead

Responsibilities

• Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
• Partner with associates to improve selling skills and achieve sales goals and KPIs.
• Lead a high-performing, service-oriented team through real-time coaching and feedback.
• Manage customer flow to ensure excellent service and that no client is left unattended.
• Drive partnership between sales associates, specialists, stock associates, and the operations team.
• Develop and retain talent through monthly development plans and performance reviews.
• Resolve difficult customer issues and escalate to management when necessary.
• Assist with store opening and closing procedures, including securing merchandise and POS procedures.
• Drive the in-store digital experience using available digital resources.

Requirements

• 1-2 years of previous supervisory or management experience in retail sales.
• Advanced knowledge of POS systems.
• Experience with Apple mobile devices and comfort using digital tools.
• Ability to lead by example and deliver the brand experience to customers.

About the Company

Burberry is a purposeful, values-driven luxury brand dedicated to unlocking the power of imagination. Founded in 1856, we aim to provide an environment where creative minds from different backgrounds can thrive, creating the next generation of sustainable luxury.