Service Lead

Responsibilities

• Supervise, assist, and motivate sales associates to deliver high-value customer experiences on the selling floor.
• Provide real-time performance coaching and feedback to help associates achieve sales goals and KPIs.
• Manage customer flow to ensure excellent service and that no client is left unattended.
• Drive partnership on the floor between sales associates, specialists, stock associates, and operations teams.
• Develop and retain talent through monthly development plans and performance reviews.
• Lead by example by delivering the Burberry Experience to customers when necessary.
• Resolve difficult customer issues and escalate to management when required.
• Assist with store opening and closing procedures, including securing merchandise and POS procedures.
• Drive the in-store digital experience using available digital resources.

Requirements

• 1-2 years of previous supervisory or management experience in retail sales.
• Advanced knowledge of POS systems.
• Experience with Apple mobile devices and comfort using digital tools.
• Strong understanding of company policies and operational guidelines.

About the Company

Burberry is a purposeful, values-driven luxury brand dedicated to unlocking the power of imagination. Since its founding in 1856, Burberry has been committed to pushing boundaries and creating the next generation of sustainable luxury for customers and communities worldwide.